Ticketing Manager

resume@msaquarium.org
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Position Description

Position Title: Ticketing Manager

Department: Sales and Marketing

Classification: Exempt  

Direct Report: Vice President of Sales and Marketing

Position Summary

The Ticketing Manager is a supervisory position that contributes to the success of Mississippi Aquarium and its financial sustainability by overseeing all the activities of the ticket office and ticketing staff. Interactions with the public occur daily and the Ticketing Manager must provide a welcoming and optimistic experience, even in difficult situations


THE IDEAL CANDIDATE WILL

  • Share a passion for the mission of Mississippi Aquarium
  • Embrace a spirit of conservation and education and strive to be a good steward of the community
  • Enjoy working in a team environment and collaborating with team members from all departments

Position Attributes

  • Consistently looking forward, focused, ready to listen
  • A heart for service, always willing to provide support to fellow team members
  • Make important and tough decisions with resilience and grace
  • Communicate a strategy well, oversee execution, and celebrate results
  • Highly organized self-starter maintaining high standards
  • Have an awareness and interest in the conservation of aquatic environments and their inhabitants
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
  • Proactive in finding solutions, productive, and efficient

Qualifications

  • Bachelor’s degree, preferably in business, marketing or hospitality
  • Minimum 10 years of experience in customer service
  • Exceptional organization skills
  • Attention to detail with strong verbal, writing and editing skills
  • Ability to perform work accurately and thoroughly
  • Ability to effectively build relationships with clients and colleagues
  • Ability to effectively present information publicly
  • Ability to accept responsibility and account for his/her actions
  • Flexible work schedule including weekends, evenings and holidays
  • Ability to travel
  • Ability to maintain a high level of professionalism, standards, integrity and confidentiality
  • Proficiency with Microsoft Office products, customer management software and ticketing software

Essential functions of this job described may be subject to change at any time due to reasonable accommodation or other reasons. 

Responsibilities

  • Manage the overall operation of the ticket office
  • Direct and oversee the internal control of daily ticketing operations
  • Serve as the principal contact for Convergence
  • Work closely with sales and event services team to coordinate all ticket and promotion data, ensuring affiliate sites and promotional codes are active and functioning properly
  • Prepare and present daily sales reports; prepare and present final statements for special events
  • Prepare daily accurate inventory of all tickets distributed
  • Open and closes ticket windows, asses crowds for additional support, assist in sales as needed
  • Accurately dispense tickets as requested by guests, accept payment
  • Utilize ticket software for count of computer printed tickets and maintain accurate count when selling or cosigning hard tickets
  • Maintain accurate record of daily balance of cash received, batch credit card transactions, complimentary tickets and tickets sold
  • Supervise the selection, placement and promotion and training of all ticket staff
  • Demonstrate excellent customer service skills, respond promptly to customer needs
  • Work independently to handle ticket issues without assistance
  • Assist in creating standard operating procedures for ticketing

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Team Requirements

  • Safety and Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the
duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.

resume@msaquarium.org