Ticketing Ambassador

resume@msaquarium.org
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Position Description

Position Title: Ticketing Ambassador

Department: Sales and Marketing

Classification: Part-Time, Non-Exempt  

Direct Report: Ticketing Manager

Position Summary

Ticket Ambassadors are the first team members to interact with guests. Ambassadors warmly greet and assist guests with purchases as well as scan tickets and membership cards at Entry Plaza. They serve as a welcoming team member for all guests entering and help maintain crowd control. Ability to work a flexible work schedule including nights, weekends and holidays is required. Hours vary seasonally.


THE IDEAL CANDIDATE WILL

  • Share a passion for the mission of Mississippi Aquarium
  • Embrace a spirit of conservation and education and strive to be a good steward of the community
  • Enjoy working in a team environment and collaborating with team members from all departments

Qualifications

  • 1-year customer service experience preferred.
  • Basic math and computer skills along with eagerness to learn is required.  
  • Strong verbal and interpersonal skills (a people person).
  • Ability to be helpful and friendly even in stressful situations is a must.
  • Ability to work in varied weather conditions (i.e. extreme heat, rain, cold).
  • Ability to stand for long periods of time while working with other team members in a fast-paced, customer service environment.
  • Ability to communicate clearly to a wide variety of customers and overcome language barriers.
  • Ability to work flexible schedule including weekends, nights and holidays.
  • Ability to pass pre-employment background check and drug screening.
  • Must be over the age of 18 and have reliable transportation

Essential functions of this job described may be subject to change at any time due to reasonable accommodation or other reasons. 

Position Attributes

  • Consistently looking forward, focused, ready to listen
  • A heart for service, always willing to provide support to fellow team members
  • Communicate a strategy well, oversee execution, and celebrate results
  • Must be able to communicate needs and issues effectively
  • Have an awareness and interest in the conservation of aquatic environments and their inhabitants
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
  • Proactive in finding solutions, productive, and efficient

Responsibilities

  • Greets all Aquarium Members and guests with a cheerful smile and warm welcome as they arrive and a courteous farewell when they leave to provide a positive experience; addresses members/guests by name whenever possible.
  • Sells daily admission tickets using handheld Point of Sale system, scans tickets, processes credit card transactions, verifies identification, sells experiences and upsells new memberships daily. Assists guest with checkout at self-serve kiosk as needed.
  • Answers questions about the Aquarium, tickets, experiences, memberships and special events.
  • Notifies supervisor of any potential safety or visitor concerns as necessary.
  • Maintain ticket queuing area – set up the stanchions and signage inside and outside the facility.
  • Maintain a friendly, neat, and professional appearance in accordance with MS Aquarium Image.
  • Perform job related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Team Requirements

  • Safety and Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the
duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.

resume@msaquarium.org