Supervisor, Community Outreach
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Position Description

Position Title: Supervisor

Department: Community Outreach

Classification: Exempt

Direct Report: Director of Guest Experience

Position Summary

The Supervisor for Community Outreach will create, implement and grow Mississippi Aquarium’s Community Outreach Department. This position will be responsible for managing all aspects of MSAQ’s Mobile Marine Unit, leading virtual learning programs across the state and beyond. This position will work closely with other members of the Guest Experience team to include Volunteers, Visitor Services, Education and Content Development. The Community Outreach department will require extensive travel, networking and partner relations.

Position Attributes

  • Consistently looking forward, focused, ready to listen
  • A heart for service, always willing to provide support to fellow team members
  • Make important and tough decisions with resilience and grace
  • Communicate a strategy well, oversee execution, and celebrate results
  • Highly organized self-starter maintaining high standards
  • Have an awareness and interest in the conservation of aquatic environments and their inhabitants
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
  • Proactive in finding solutions, productive, and efficient


  • Minimum 2-4 years serving in an informal environmental education role
  • Minimum 4-year bachelor’s degree in education or related field
  • Strong background in facilitating ecology and life sciences lessons
  • Must have previous animal ambassador handling and training experience
  • Certification with the National Association for Interpretation is preferred
  • Must have strong verbal and writing skills
  • Proficiency with Microsoft Office

Essential functions of this job described may be subject to change at any time due to reasonable accommodation or other reasons. 


  • Oversee the success of Mississippi Aquarium’s Community Outreach Department; areas include Mobile Marine Unit, virtual learning and offsite community events
  • Create a strategic plan for Mississippi Aquarium’s outreach program that meets our goal of reaching audiences across the state; include goals, objectives, timeline, evaluation techniques, etc.
  • Develop and facilitate STEAM-based lessons suitable for travel; align all lessons with
  • Mississippi’s College- and Career-Readiness Standards
  • Constantly evaluate audiences and programs; develop a strategic outreach plan to include assessment strategies and long-term growth
  • Maintain and organize materials, supplies and program paperwork
  • Create and develop a state-of-the-art virtual learning platform by utilizing the latest technological advances
  • Responsible for the handling and health of Mississippi Aquarium’s animal ambassadors during travel; attend all training and follow protocols outlined by the Animal Care Department
  • Actively participate in environmental education member-organizations on a local, state, and national level
  • Establish and maintain a standard of excellence in all aspects of day to day community relations as it relates to environmental education
  • Communicate effectively with school districts, teachers and event planners to ensure productive and valuable learning opportunities
  • Support Mississippi Aquarium’s conservation and research projects, and empower a love for learning for all team members and guests
  • Fill in and support daily operational needs when necessary
  • Work weekends, evenings, and overnights when necessary
  • Work in a collaborative team environment, cross-train and support all other Guest Experience areas with projects, planning, and training

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Team Requirements

  • Safety and Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the
duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.