Interpreter II

resume@msaquarium.org
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Position Description

Title: Interpreter II

Department: Visitor Programs & Interpretation

Classification: Full-Time, Non-Exempt

Reports To: Assistant Manager of Visitor Programs

Direct Report(s): N/A

Start Date: March 2020 (subject to change)

Position Summary

The Interpreter II will enhance the guest experience at the Mississippi Aquarium by teaching about the animal and mission of the Mississippi Aquarium. He or She will use exceptional public speaking skills to interpret the static and live exhibits as well as present presentations, tours, and other educational programs. The Interpreter II will interact with guests of all ages and diverse backgrounds. This person will work alongside other members of the Guest Experience and Education Team.

Position Attributes

  • Consistently looking forward, focused, ready to listen
  • A heart for service, always willing to provide support to fellow team members
  • Must be able to communicate needs and issues effectively  
  • Highly organized self-starter maintaining high standards  
  • Have an awareness and interest in the conservation of aquatic environments and their inhabitants  
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
  • Proactive in finding solutions, productive, and efficient  

Qualifications

Minimum Qualifications

  • Minimum Associate’s degree in education, science, or related field
  • Strong verbal and writing skills
  • Knowledge of current practices in conservation, scientific research, and environmental education practices.
  • Able to work in adverse weather conditions including extreme heat, wind, and rain.
  • Strong public speaking skills and comfortable around small and large groups of different ages.
  • Proficiency with Microsoft Office Products  

Essential functions of this job described may be subject to change at any time due to reasonable accommodation or other reasons. 

Responsibilities

  • Teach guests about the animals and mission of the Aquarium while also conducting presentations, behind-the-scenes tours, and other guest experience programs.  
  • Use exceptional public speaking skills to create meaningful connections with guests and facilitate learning opportunities.
  • Respond to guests in a positive and courteous manner.
  • Actively seek opportunities for guest interaction; answer questions regarding a wide variety of aquarium topics and guide guests through the aquarium.
  • Ensure a superior customer service experience that exceeds MSAQ’s standard of excellence.
  • Help maintain aquarium grounds and exhibits.
  • Follow and enforce guest policies and safety procedures.
  • Attend all relevant meetings and trainings.
  • Assist managers with guest concerns and utilize excellent customer service and innovation to address challenges.
  • Work in a collaborative team environment, cross-train and support all other Guest Experience areas with projects, planning, and training.
  • Work weekends, evenings, holidays and overnights when necessary.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Team Requirements

  • Safety and Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the
duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.

resume@msaquarium.org