Event Sales Manager

resume@msaquarium.org
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Position Description

Position Title: Event Sales Manager

Department: Sales and Marketing

Classification: Exempt      

Direct Report: VP Sales & Marketing      

Position Summary

The Event Sales Manager is responsible for booking revenue producing events including but not limited to private, corporate, association, public and community related events. This position will provide professional client services support in the planning, organization, and management of events, monitoring the logistics of the events and coordinating tasks from booking through conclusion of the event. As needed, this position will be on site during the events.

THE IDEAL CANDIDATE WILL

  • Share a passion for the mission of Mississippi Aquarium
  • Embrace a spirit of conservation and education and strive to be a good steward of the community
  • Enjoy working in a team environment and collaborating with team members from all departments
  • Assist planners in creating amazing, memorable events

Position Attributes

  • Consistently looking forward, focused, ready to listen
  • A heart for service, always willing to provide support to fellow team members
  • Make important and tough decisions with resilience and grace
  • Communicate a strategy well, oversee execution, and celebrate results
  • Highly organized self-starter maintaining high standards
  • Have an awareness and interest in the conservation of aquatic environments and their inhabitants
  • Innovative, creative thinker; not afraid to propose something new and inspire others to do the same
  • Proactive in finding solutions, productive, and efficient

Qualifications

  • Bachelor’s degree, preferably in business, tourism and hospitality or marketing
  • Minimum 8 years of hospitality or sales experience
  • Exceptional organization skills
  • Attention to detail with strong verbal, writing and editing skills
  • Ability to perform work accurately and thoroughly
  • Ability to effectively build relationships with clients and colleagues
  • Ability to effectively present information publicly
  • Ability to accept responsibility and account for his/her actions
  • Knowledge of event sales channels
  • Flexible work schedule including weekends, evenings and holidays
  • Ability to travel
  • Ability to maintain a high level of professionalism, standards, integrity and confidentiality
  • Proficiency with Microsoft Office products and customer management software

Essential functions of this job described may be subject to change at any time due to reasonable accommodation or other reasons. 

Responsibilities

  • Lead event services team in accomplishing sales goals by actively seeking new business, booking repeat business, working with Coastal Mississippi and other hospitality partners to complete hosted event bookings
  • Develop and maintain accurate and comprehensive knowledge of the event capabilities of the Aquarium and effectively use the knowledge as a sales tool
  • Deliver written and oral sales presentations to individuals and groups
  • Create proposals with rental and event service rates, prepare contracts for execution and secure all required insurance, licensing, etc.
  • Lead the events team to effectively define event details with clients and vendors; up-sell add-ons and recommend options that are mutually beneficial for the client and the Aquarium
  • Attend trade shows, sales calls, sales mission, networking meetings, local meetings and community events to solicit event sales and to promote the Aquarium as a premier event venue; collaborate with marketing to prepare collaborative materials; responsible for all pre-planning for booth arrangements
  • Create and maintain client data base, opportunities and lead reports through the use of CRM software. Document, thoroughly information relating to contacts and needs of clients and prospective clients assuring the information is properly organized and up to date based of the departments filing procedures
  • Prospect new clients and business through internet research, telephone, direct mail and personal contacts; Develop and maintain professional relationships with clients
  • Follow up with all leads in a timely manner
  • Ensure customer satisfaction throughout the event planning process, during the event and in final settlement
  • Participate in weekly pre-con/post-con meetings to inform appropriate staff of details of upcoming events and review past events
  • Manage and maintain cost of sales with respect to expense budgets
  • Work collaboratively with and assist the food and beverage partner as needed; act as an extension of the catering and concessions team

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Team Requirements

  • Safety and Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
  • Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality.
  • Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external.  To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
  • Team Partnership - All Team Members are focused on supporting each other to complete the guest experience.  Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the
duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate.

resume@msaquarium.org